genAItelco · Workforce Monitor NewsEventsResourcesMethodologyAboutContact
Free edition: full labor and profit detail for 25 of the 72 deep-panel telcos. The full edition adds labor cost, opex, EBIT, EBITDA and D&A for all 72. See the full edition
MTN Consulting · genAItelco

The shrinking telco payroll

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US$ millions except employees · annualized quarters
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Telco size · annualized revenue, latest period
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Each period covers the trailing four quarters. A 4Q period is a calendar year.
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This quarter · headline findings

2Q26 at a glance

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Signals · telco AI operations and workforce news

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MTN Consulting's news tracker: telco items on AI in operations and on workforce, dated 1 April 2026 or later. These items do not come from the panel data above; each links to its source. Browse and search all items on the News page.

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Figure 01 · constant panel, indexed

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Figure 02 · opex allocation

Where AI can substitute for telco labor

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Figure 03 · largest by headcount

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Figure 05 · annualized, {{ periodLabelShort }}

Headcount growth vs revenue growth

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Cut and grow · the shaded quadrant

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Figure 06 · annualized vs margin points

Headcount growth vs margin move

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Hire and lift margin · the cases that surprise

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Compare two segments

Side by side

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Figure 07 · revenue mapped to costs · {{ periodLabel }}

Where each revenue dollar goes

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Figure 08 · {{ periodLabel }}

Labor share of revenue against EBIT margin

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Table 01 · click any row to drill in

Workforce economics by telco

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Figure 09 · distribution across the reporting panel

The shape of the field

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Figure 10 · telcos ranked · {{ rankDirLabel }}

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Table 02 · click any row to drill in

The ranked table

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Telco 1
Telco 2
Telco 3 (optional)
Benchmark
Figure 08 · up to three telcos against a benchmark

Side by side, over time

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Telcos ({{ pickCount }})
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Basis
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Figure 12 · {{ co.trendKicker }}

Revenue and EBIT, quarter by quarter

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Revenue
EBIT
Figure 13 · four measures versus a benchmark

Is this workforce expensive, or productive?

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Table 02 · last 8 quarters · real quarterly figures, US$ unless headcount

Full financial history, last 8 quarters

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Pick a telco from the list.
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